top of page


Delivery & Returns

After making a purchase on the website, the user will be automatically issued with a confirmation email, sent to the email address entered during the checkout process, containing all billing information (product(s) ordered, associated price(s) and total order amount in USD) and applicable download links.

Clicking a download link will open a page on the website in the default internet browser of the user’s operating system, wherein the user can choose between available formats if applicable to the purchased product(s) and proceed to download the digital content itself. The user will also receive an automatic email receipt issued from the payment provider used.

Return & Exchange Policy

Because your satisfaction is important to us we have a one-time exchange policy for products purchased from Ultra Samples Audio.

We do not accept returns or issue refunds, but within one week of your purchase, you can exchange a product one time only. All exchanges are dollar-for-dollar. You may have a balance due or store credit depending on your unique exchange.

Any software requiring serial registration (i.e. Kontakt Player or UVI instruments) cannot be exchanged if the product has been registered.


bottom of page